Customer
Contact Centre
Inbound and outbound voice, live chat and email support. Dedicated seats and overflow cover, managed 24/7.
ExploreOffshore staffing · Philippines
Build a dedicated offshore team in weeks, not months
From one virtual assistant to a full contact centre — we recruit, employ and support your people in the Philippines. They report to you daily. We handle facilities, HR, IT and payroll.
Free 30-minute call · no obligation · UK, US and AU hours
200+Professionals
2019Established
3Continents served
70%Lower operating cost
Our team, Angeles City · Philippines
24/7Shift coverage available
3–5 weeksTypical time to go live
Trusted & compliant
In partnership with TeamDev360
UK-GDPR compliant business
We employ & payroll your staff
EMEA · USA · APAC
BGC · Makati · Clark · Cebu
In partnership with TeamDev360
UK-GDPR compliant business
We employ & payroll your staff
EMEA · USA · APAC
BGC · Makati · Clark · Cebu
What we do
Every seat you need, in one place
Eight practice areas, all delivered by dedicated staff who work only for you. Filter to the ones that matter to your business.
Customer
Virtual Assistance
Appointment setting, calendar and inbox management, reporting, proposals and bookkeeping — sourced through our 8-step selection process.
ExploreTechnology
Tech Development
Front end, back end, mobile app, CMS and cloud. Python, PHP, JavaScript, C# and Swift, delivered with TeamDev360.
ExploreTechnology
Tech Support
IT service desk and NOC levels 1, 2 and 3. System monitoring, device management and reporting — as an extension of your IT, or standalone.
ExploreBack office
Finance & Collections
Accounts payable and receivable, payroll and collections, from a highly skilled pool of finance professionals.
ExploreBack office
Data Management
Data enrichment, transformation, analytics and validation. Specialists, not generalists.
ExploreBack office
Operations Support
Client onboarding, data admin, account management — and the bespoke, hard-to-categorise roles most providers will not take on.
ExploreCreative
Design & eCommerce
Graphic design, web design, mobile app and eCommerce — working with some of the most creative talent in the space.
ExploreInteractive
Build your offshore team
Pick the roles, set the cover, and see the shape of your team before you speak to anyone. Takes about a minute — and gives us everything we need for a useful first call.
How it works
Four steps, and the team is yours
A good team starts with good planning. You keep the final say at every stage — we carry the operational load.
Collaborate
We explore your objectives and advise on the strategy best suited to your offshore team.
Recruit
We recruit and employ on your behalf, from our own talent pool. You decide how involved you want to be.
Operate
Staff report in to you daily and all work is dedicated to you. It is your offshore team.
Support
Facilities, HR, IT and payroll are covered, with a dedicated account manager linking your team to ours.
Why the Philippines
The country that leads the voice sector
The Philippines leads the voice sector of the BPO market and sits second only to India in knowledge process outsourcing. Here is what that means in numbers.
98.18%Literacy rate — against 77.7% in India
41MHighly trained people in the workforce
680kUniversity graduates every year
18%Of the worldwide offshore BPO market
70%Lower cost of living than the UK, US or AU
English language
One of the country's two official languages, and the language of government, law and higher education.
Service driven
Understanding and accommodating customers is cultural. They call it a culture of customer service excellence.
Infrastructure
Western-grade technology, modern office space, reliable utilities and solid telecommunications in the major cities.
Loyalty
Treated well, people value their jobs highly and stay with good employers longer than the Western average.
Our locations
Four hubs, one operation
Strategic presence across the country's strongest talent markets, headquartered in Angeles City with a UK office in Milton Keynes.
BGCBonifacio Global City
MakatiMetro Manila CBD
ClarkFreeport Zone · near HQ
CebuVisayas talent hub
UK-GDPR compliantS.H.I.E.L.D. certified business
About us
A staffing partner, not a staffing supplier
Established in 2019 to bring a fresh, people-focused approach to outsourcing and the contact centre industry. Seven years working with some of the world's biggest brands across the UK, USA, Australia, Bulgaria and the Philippines.
- 200+ skilled professionals across EMEA, USA and APAC.
- We employ your staff. Contracts, payroll, HR, IT and facilities sit with us.
- Dedicated, never shared. Your team reports to you daily and works only on your business.
- Training built in through The Growth University, where a role needs it.
What we stand for
Six things we hold ourselves to
priority
Your success is our priority, built on honest partnerships, trust, and shared growth.
consistency
We deliver consistent results through clear communication, dependable service, and a commitment to meeting every requirement.
proactiveness
We stay ahead of challenges by delivering proactive, practical solutions that add real value.
efficiency
We empower businesses through smarter systems, improved processes, and more efficient operations.
evolution
We continuously improve, learn, and adapt to meet evolving business needs.
commitment
We create meaningful partnerships through understanding, care, and a commitment to every detail.
Questions
The things people ask us first
How quickly can a team be up and running?
Most roles go live in three to five weeks from the first call. Simpler virtual assistant placements can be quicker; specialist technical roles and large multi-seat contact centre builds take longer, and we will tell you which yours is on the first call rather than after you have signed.
Who actually employs the staff?
We do. We recruit and employ on your behalf, and we carry the contracts, payroll, HR, IT and facilities. Your team reports in to you daily and all of their work is dedicated to you — you get the team without setting up an entity in the Philippines.
Will the team work only on our business?
Yes. Every seat is dedicated. Staff are not shared across clients and are not rotated between accounts. That is the difference between a dedicated offshore team and buying pooled outsourced hours.
How is our data protected?
We operate as a UK-GDPR compliant business, certified under the S.H.I.E.L.D. compliant business scheme by Transition Law. Access controls, device management and monitoring are part of the standard operating setup, and we are happy to work to your own security requirements.
What is the smallest team you will take on?
One person. Plenty of clients start with a single virtual assistant or one developer, prove the model, and scale from there. There is no minimum seat count to get started.
Which time zones can you cover?
All of them. We run business hours, extended twelve-hour and full 24/7 shift patterns across UK, US and Australian time. We already support clients in EMEA, the USA and APAC from four Philippine hubs.
Get started
Let's talk about your team
Tell us what you are trying to solve. We will come back within one working day with a realistic view of what it takes.
hello@teamsoffshore.comEmail the team directly
+44 1280 505860United Kingdom
+1 209 215 5272United States
+61 2 7247 5563Australia
Philippines — HQ
Unit 3FB Romercial Building
Angeles City, Philippines 2009
United Kingdom
Blacksmiths Way, Woburn Sands
Milton Keynes, United Kingdom